Shipping Policy
Last Updated: May 01, 2025
At Transmower.com, we provide reliable domestic and international shipping solutions, including cost-effective sea freight options for international deliveries. Below are the details of our shipping policy:
1. Shipping Coverage
- Domestic Shipping: We deliver to all regions across Indonesia.
- International Shipping: We offer both air and sea freight to select countries worldwide.
2. Processing & Packing Time
All orders require 1-3 business days for processing and packing before shipment.
For international sea freight, additional packing preparation may take up to 3 business days to ensure safe transit.
3. Shipping Methods & Estimated Delivery Time
Domestic Shipping (Indonesia)
Service Estimated Delivery
Regular Shipping 2-5 business days
Express Shipping 1-2 business days
Same-Day Delivery* Within 24 hours (Jakarta & major cities)
International Shipping
| Service | Estimated Delivery | Notes |
| Sea Freight | 30-35 business days | Cost-effective for large/heavy shipments |
| Air Freight (Standard) 7-15 business days | Available for most countries |
Note: Delivery times are estimates and may vary due to customs clearance, weather, or port delays (for sea freight).
4. Shipping Fees
Domestic Orders
FREE for orders above IDR 500,000.
Flat fee of IDR 25,000 for orders below the minimum.
International Orders
- Sea Freight: Calculated based on volume (CBM) or weight (kg) – ideal for bulk shipments.
- Air Freight: Calculated based on weight and destination.
Customers are responsible for customs duties, taxes, and import fees.
5. Order Tracking
Domestic orders: Track via [JNE/J&T/etc.].
International orders:
Sea Freight: Tracking provided once shipment departs (ETA updates available).
Air Freight: Courier tracking (DHL, FedEx, etc.).
6. Undelivered/Returned Packages
Domestic: Reshipping fees apply for incorrect addresses.
International: If a package is held/rejected by customs, refunds (excluding shipping fees) will be processed upon return.
7. Lost or Damaged Shipments
Report issues within 7 days of delivery (or estimated arrival for sea freight).
Claims are subject to the courier/shipping line’s policy.
8. Contact Us
+62 822 9886 3310
Mon-Fri, 9 AM - 5 PM WIB
Important Notes:
- Sea freight is ideal for non-urgent, bulky, or heavy items.
- Customs clearance can cause additional delays (not included in the 30-35-day estimate).
- Some countries restrict certain items (e.g., electronics, cosmetics).
Thank you for choosing Transmower.com!