Return Policy
Last Updated: May 01, 2025
1. General Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The product must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (order number/invoice) must be provided.
- Refund requests must be submitted within the specified timeframe (see Section 2).
2. Refund Request Timeframes
| Shipping Method | Deadline to Request a Refund | Deadline to Return Product |
|---|---|---|
| Standard Shipping (3–7 business days) | 7 days from delivery date | 14 days after approval |
| International Sea Freight (30–35 business days) | 35 days from delivery date | 90 days after approval |
Exceptions:
Refund requests for defective/wrong items must include photo/video evidence within 3 days (standard) or 7 days (sea freight) of delivery.
3. Return Shipping Costs & Responsibility
| Scenario | Who Pays for Return Shipping? |
| Wrong item shipped | Transmower covers 100% of costs (including sea freight if applicable). |
| Defective/damaged product | Transmower covers 100% of costs. |
| Customer change of mind | Customer pays full return shipping costs (including international fees). |
Important Notes:
- For Sea Freight Returns, customers must contact Transmower for return authorization before shipping.
- Customs/duties/taxes are non-refundable unless the error was caused by Transmower.
4. Refund Processing
- Approved refunds will be issued to the original payment method within 7–14 business days after we receive and inspect the returned product.
- For bank transfers, ensure your account details are correct. Delays may occur if information is invalid.
- Partial refunds may be issued if the product is returned in used/opened condition (at Transmower’s discretion).
5. Non-Refundable Items
- Products modified, used, or damaged after delivery.
- Final sale items (clearly marked during checkout).
- Shipping fees (unless the return is due to Transmower’s error).
- Customs fees, import taxes, or duties (for international orders).
6. International Returns (Sea Freight Specific)
- If a package is rejected by customs, the customer is responsible for return shipping fees or abandonment costs.
- Refunds will only be processed if the product is returned to Transmower’s warehouse in resalable condition.
- Customers must provide customs clearance documents if requested.
7. How to Initiate a Return
1. Email Transmower at [email protected] with:
- Subject line: “Refund Request – [Order Number]”
- Photos/videos of defects (if applicable).
- Reason for return.
2. Wait for approval – Do not ship the product back without an RMA (Return Merchandise Authorization) number.
3. Ship the product to the address provided by Transmower.
8. Lost or Delayed Returns
- Transmower is not responsible for return packages lost or delayed in transit.
- We recommend using tracked shipping with insurance for high-value items.
9. Warranty Claims
Products under warranty follow a separate Warranty Policy (contact support for details).
10. Policy Changes
Transmower reserves the right to update this policy. Customers will be bound by the policy active at the time of purchase.
11. Order Cancellations
Cancel within 24 hours of purchase (if order hasn’t shipped).
After 24 hours, cancellations may not be possible (we ship in 1–3 business days).
Email: [email protected]
Phone: +62 822 9886 3310