Service & Repair
At Transmower.com, we are committed to providing comprehensive after-sales support to ensure your complete satisfaction with every purchase. Our Service & Repair program is designed to give you peace of mind, knowing that professional assistance is always available for your gardening and power tools.
For Customers in Indonesia
1. Warranty Coverage
All products purchased through Topmowers.com (Indonesia) come with manufacturer's warranty ranging from 6 months to 2 years, depending on the product category.
What's Covered:
- Manufacturing defects
- Faulty components under normal use
- Performance issues
Requirements for Warranty Claims:
- Original proof of purchase (invoice/receipt)
- Warranty card (if applicable)
- Complete product with all original parts
2. Service Network
We have established partnerships with authorized service centers across major Indonesian cities, including:
- Jakarta
- Bandung
- Surabaya
- Medan
- Bali
Service Options:
- Walk-in Service: Visit our nearest service center during business hours
- Pick-up & Delivery: Available for certain areas (terms apply)
- On-site Repair: For commercial customers and large equipment
3. Repair Services
For out-of-warranty products or damage caused by:
- Accidental damage
- Improper use
- Natural disasters
- Normal wear and tear
We offer:
- Professional diagnostics
- Genuine replacement parts
- Quality repair services
- Free re-check after repair
4. Turnaround Time
- Minor repairs: 3-5 working days
- Major repairs: 7-14 working days
- Special orders for parts: Subject to availability
For International Customers
Products purchased outside Indonesia must be serviced through:
- Manufacturer's official service centers in your country
- Brand-authorized repair facilities
How to Claim International Warranty:
- Contact the product manufacturer directly
- Provide proof of purchase
- Follow their warranty procedure
Important Notes:
- International warranty terms vary by brand
- Some brands offer global warranty coverage
- Shipping costs for international warranty claims are typically borne by the customer
Why Choose Our Service?
- Expert technicians trained by manufacturers
- Genuine parts for all repairs
- Transparent pricing with no hidden fees
- Efficient process with status updates
- Environmentally responsible disposal of damaged parts
Need Assistance?
Our customer service team is ready to help:
Hotline: +62 822 9886 3310
Email: [email protected]
Hours: Monday-Saturday, 9AM-5PM
For urgent inquiries, please have your:
- Order number
- Product model number
- Description of issue